Thanks
Introduction
1Facetoface
basicskillsandtechniquesfortalkingtopeopleinbusinesssituations;
2Letters,faxesandmemos
Basicskillsandtechniquesforbusinesscorrespondence;
3Onthephone
Basicskillsandtechniquesforusingthetelephoneinbusiness;
4Summaries,note,reports
Basicskillsandtechniquesforwritingreports,makingnotes,summarizingand
takingnotesofconversationsinbusiness;
5Workingtogether
Talkingaboutwhereyouwork,employmentpolicy,acompany��s
activities,organizationandhistory
6Internationaltrade
��rderingandsupplyinggoodsorservices;answeringandmakingenquries,making
offers,placingandacknowledgingorders;
7Moneymatters
Methodsofpayment,cashflow,invoicing,dealingwithnon-paymentproblems;
8Dealingwithproblems
Complainingandapologizing,deliveryandafter-salesproblems;
9Visitorsandtravellers
Lookingafterforeignvisitorsandtravelingonbusiness;hotels,restaurants,small
talk,tellingStories;
10Marketing
Marketingaproduct,marketresearch,promotionandadvertising;
11Meetings
Takingpartinformalandinformalmeeting,one-to-onemeetingandlargergroup
meetings;
12Processesandoperations
Explaininganddescribingoperations,givinginstructions;
13Jobsandcareers
Applyingforjobsandseekingpromotion,participatinginterviews;
14Salesandnegotiation
Sellingandbuyingproducts,negotiatingface-to-faceandonthephone;
15Aspecialproject
Asimulation,revisingmanyoftheskillsandsituationsinthecourse;