Part One Essential English Skills for the Global CitizenChapter 1 IntroductionsChapter 2 Introducing the OrganizationChapter 3 Social ConversationChapter 4 InvitationsChapter 5 Eating OutChapter 6 Planning International TravelChapter 7 At the AirportChapter 8 Checking in at the HotelChapter 9 TransportChapter I0 Shopping AbroadSpecial Sections 1 International Management 2 Professional and Personal Skills 3 Giving Gifts and Making Farewells Part Two Essential Communications Skills for the Global ProfessionalChapter 1 Making Telephone CallsChapter 2 Making a PresentationChapter 3 Giving an Official SpeechChapter 4 MeetingsChapter 5 NegotiationsChapter 6 Writing a ReportChapter 7 Writing an EmailChapter 8 Writing a Business Letter ~Chapter 9 Official Communications ~Chapter 10 Modern English UsageGrammar Ready ReferenceGlossary