contents��
map of the course��
introduction;
acknowledgements;
unit 1 introductions and greetings;
1.1 introducing yourself;
1.2 saying where you��re from;
1.3 introducing other people;
unit 2 occupations;
2.1 saying what you do;
2.2 telephoning;
2.3 finding out information about people;
unit 3 companies;
3.1 describing a company;
3.2 talking about types of business;
3.3 finding the ferfect parther;
unit 4 the place of work;
4.1 giving directions;
4.2 talking about departments;
4.3 taking a message;
unit 5 revision and consolidation;
unit 6 day-to-day work;
6.1 talking about your work;
6.2 describing routines;
6.3 likes and dislikes;
unit 7 the working environment;
7.1 asking people to to things;
7.2 talking about stress;
7.3 giving advice;
unit 8 plans;
8.1 discussing arrangements;
8.2 making arrangements;
8.3 planning a trip;
unit 9 visits and travel;
9.1 finding out about hotels;
9.2 talking to a visitor;
9.3 attending business events;
unit 10 revision and consolidation;
unit11 work history;
11.1 finding someone a job;
11.2 talking about your career;
11.3 describing your first job;
unit 12 fairs and sales;
12.1 finding out about a trade fair;
12.2 talking about products;
12.3 placing an order;
unit 13 product description;
13.1 comparing products;
13.2 saying what��s best;
13.3 making suggestions;
unit 14 entertaining;
14.1 taking a guest to dinner;
14.2 making invitations;
14.3 describing food;
unit 15 revision and consolidation;
unit 16 firms and factories;
16.1 saying what you��ve done;
16.2 visiting a factory;
16.3 the company report;
unit 17 problems,problems;
17.1 dealing with problems;
17.2 complaining and apologizing;
17.3 finding a solution;
unit 18 future trends;
18.1 making predictions;
18.2 talking about the future;
18.3 changing the way we work;
unit 19 enjoying a business trip;
19.1 finding out about a city;
19.2 making offers;
19.3 thanking;
unit 20 revision and consolidation;
resource activities