Map of the course Introduction Unit 1 People 1.1 Meeting people 1.2 Keeping the conversation going 1.3 Finding out about people Unit 2 Talking about companies 2.1 Describing a company 2.2 Starting a business 2.3 Getting product information Unit 3 Jobs 3.1 Company structure 3.2 Describing responsibilities 3.3 Leaving a message Unit 4 Work and play 4.1 Inviting 4.2 Getting to know you 4.3 Market research Unit 5 Revision and consolidation Unit 6 Transportation 6.1 Describing infrastructure 6.2 Forms of transport 6.3 Dealing with an order Unit 7 Imports and exports 7.1 Talking about industries 7.2 Talking about imports and exports 7.3 Made in America Unit 8 Arrangements 8.1 Discussing an itinerary 8.2 Dealing with correspondence 8.3 Making and changing an appointment Unit 9 Products and services 9.1 Services 9.2 Describing a product 9.3 Keeping the customer happy Unit 10 Revision and consolidation Unit 11 Marketing 11.1 Projecting an image 11.2 Choosing your media 11.3 Choosing a promotional product for your company Unit 12 Statistics 12.1 Describing performance 12.2 Choosing your media 12.3 Presenting information Unit 13 Money 13.1 Negotiating the price 13.2 Getting paid 13.3 Chasing payment Unit 14 Socializing 14.1 Gift-giving 14.2 Planning a free day 14.3 Eating out Unit 15 Revision and consolidation Unit 16 Business culture and ethics 16.1 Corporate culture 16.2 Everyday dilemmas 16.3 A woman’s place Unit 17 Meetings 17.1 Greening the office 17.2 Reporting 17.3 Cutting costs Unit 18 Processes 18.1 Talking about regulations 18.2 Describing a process 18.3 Company history Unit 19 Conferences 19.1 Finding a location 19.2 Organizing the conference 19.3 Presenting your product Unit 20 Revision and consolidation Resource activities