chapter 1 introduction
i. introduction
ii. principles of business letter writing
iii. structure of business letters
iv. layout of business letters
v. envelop addressing
vi. the e-mail
vii.business fax

chapter 2 establishing business relations
unit 1 establishing business relations
lesson 1 request for the establishment of business relations
lesson 2 reply to the above letter
unit 2 status enquiries
lesson 1 status enquiries
lesson 2 reply to the above letter

chapter 3 negotiation of a contract
unit 1 enquiries and replies
lesson 1 a general enquiry
lesson 2 a specific enquiry
unit 2 proforma invoice
lesson 1 asking for proforma lnvoice
lesson 2 sending proforma invoice
unit 3 quotations and offers
lesson 1 a firm offer
lesson 2 a non-firm offer
unit 4 counter-offers and acceptance
lesson 1 a counter-offer
lesson 2 reply to the above
unit 5 sales promotion
lesson 1 sales letter
lesson 2 the reviver
lesson 3 a follow-up letter

chapter 4 conelution of business
unit 1 orders and their fulfillment
lesson l an order
lesson 2 an initial order
lesson 3 repeat order
lesson 4 duplicate order
unit 2 signing a contract
lesson 1 conclusion of business
lesson 2 sending a sales contract
lesson 3 counter-signature

chapter 5 conditions of a contract
unit 1 packing
lesson 1 packing & shipping marks
lesson 2 reply to the buyer's packing instruction
lesson 3 claim for improper packing
unit 2 shipment
lesson 1 ask for an amendment to shipment terms
lesson 2 partial shipment & transshipment
lesson 3 shipping instruction
lesson 4 urging shipment letters
lesson 5 shipping adivice
unit 3 insurance
lesson 1 effection insurance for the buyer
lesson 2 the reply to the exporter
lesson 3 the letter from the insured to the insurer
lesson 4 the reply of the insurance company
lesson 5 asking for excessive insurance
lesson 6 open policy insurance
unit 4 payment
lesson 1 remittance
lesson 2 collection
lesson 3 letter of credit
unit 5 complaint and adjustments
lesson 1 claim for late delivery
lesson 2 claim for wrong goods
lesson 3 claim on inferior quality
lesson 4 claim on damaged goods
lesson 5 claim on short weight

chapter 6 modes of trade
unit 1 agency
lesson 1 asking to be a sole agent
lesson 2 appointing agent
lesson 3 confirming the terms of agency
unit 2 processing&assembling trade
lesson i the invitation for processing trade
lesson 2 reply for the invitation for processing trade
unit 3 compensation trade
unit 4 joint venture
lesson 1 asking for joint venture details
lesson 2 the reply to the above
unit 5 technology transfer
lesson 1 asking for technology transfer
lesson 2 the reply to the above
unit 6 invitation to bid

chapter 7 miscellaneous correspondence
unit 1 ordinary inter-company correspondence
lesson 1 letters of invitation
lesson 2 letters of thanks
lesson 3 congratulation letter
lesson 4 letters of apology
lesson 5 letters of appointments
lesson 6 letters of announcements
lesson 7 letters of requests
lesson 8 reminders
lesson 9 visits
unit 2 employment 
lesson 1 application letters
lesson 2 resume/cv
lesson 3 other employment letters
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